the most trusted Everscale browser for DeFi and NFT
Everscale blockchain explorer
multi-platform command line interface to EVER OS
hardware wallet for Surf and more
Products
Everscale solution to on-chain NFT
decentralized exchange on Everscale
validate transactions and commit new blocks to the blockchain through Proof-of-stake system
decentralized staking pools, which allow any token holder to participate in staking
run Everscale full node - endpoint for decentralized apps
Nodes
Compilers
SDKs
access to blockchain infrastructure and rich API
Everscale Network
Development Environment
Development Environment
local blockchain for testing smart contracts and apps
multi-platform command line interface to EVER OS
decentralized chat-based user interfaces for smart-contracts
install all the core EverDev components in background and use them from a single interface
Everscale blockchain explorer
knowledge base of blockchain
Everscale solution to on-chain NFT
decentralized exchange on Everscale
Windows/Linux/Mac OS user, experience with AWS/Google Cloud
Support Engineer
from $ 50,000 per year
Crunchbase
Job description
This job provides an opportunity to to provide enterprise-level assistance to our customers. Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams:
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams:
Responsibilities
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Prepare accurate and timely reports
Ensure all issues are properly logged
Requirements
Advanced level of English
Proven work experience as a Technical Support Engineer
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Ability to provide step-by-step technical help, both written and verbal
Excellent problem-solving and communication skills
Having the following skills is an advantage
Programming background
BS degree in Information Technology, Computer Science or relevant field
Experience supporting an AWS/Google Cloud environment
Additional spoken languages is a plus